Data & Privacy
Sabong Privacy Policy: How Your Personal Data Is Handled for Philippines Players
This Privacy Policy explains what personal information sabong collects from Philippines members, how it is used, how it is protected, and what rights you have over your own data. Reading this page helps you stay fully informed before registering.
What We Collect
What Kind of Information Does Sabong Collect From Philippines Members?
Personal Identification Data
When you register an account on the sabong platform, we collect your full name, date of birth, email address, and mobile number as required to verify your identity and create your account. We may also collect a government-issued identification document, such as a Philippine national ID, passport, or driver's licence, to complete the verification process required by applicable regulations. This information is collected once during registration and updated only when you request a change or when compliance requirements necessitate re-verification. Your date of birth is collected specifically to confirm that you meet the minimum age requirement to access the platform's features in the Philippines. All identification data is stored securely and accessed only by authorised personnel for verification, compliance, and account management purposes.
Financial Transaction Data
To process PHP ₱ deposits and withdrawals, we collect payment-related information including your chosen payment method, transaction reference numbers, and account details necessary to complete transfers to and from your sabong wallet. We do not store full card numbers or full bank account credentials on our servers — payment processing is handled through secure third-party payment providers operating in the Philippines. Transaction history, including deposit amounts, withdrawal requests, bonus credits, and game activity balances, is maintained in your account record for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes. This financial data is retained for the period required by applicable Philippines law and our internal compliance policies. Access to your transaction data is restricted to authorised internal staff and, where legally required, regulatory authorities.
Device and Usage Data
When you access sabong through a mobile device or browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and general location derived from your IP. This data is used to optimise the platform's performance on the device you are using, to detect suspicious login activity, and to ensure that access is originating from the Philippines in line with our geographic service terms. We may also collect session data such as pages visited, features accessed, time spent on each section, and button interactions — this helps us understand how Philippines players use the platform and where improvements can be made. No technical usage data is sold or shared with advertising networks. Usage data is aggregated and anonymised wherever possible for analysis purposes.
Communications and Support Data
If you contact our support team via email or any in-platform communication channel, we retain records of those conversations to ensure continuity of service and to refer back to in the event of a follow-up or dispute. Support communications may include information you voluntarily provide, such as details about a transaction issue, an account query, or a responsible gaming request — this information is used solely to resolve your enquiry and is not used for marketing purposes without your consent. We may also send you platform-related notifications such as account security alerts, transaction confirmations, and policy update notices — these are service communications and not promotional messages. If you opt in to receive promotional communications, you may opt out at any time by contacting the support team. All communication records are stored securely and retained only for as long as necessary to fulfil their purpose.
How We Use It
For What Purposes Is Your Data Actually Used?
Account Management
Your personal data is used to create, maintain, verify, and secure your sabong account. This includes processing login requests, managing account settings, and responding to account-related support queries from Philippines members.
Payment Processing
Financial data is used to process PHP ₱ deposits and withdrawals accurately and securely. Transaction records are maintained for compliance with Philippines financial regulations and to support any dispute resolution process initiated by you or required by regulators.
Fraud Prevention
Usage and identification data helps us detect and prevent fraudulent account activity, money laundering, bonus abuse, and unauthorised access. Monitoring activity is a legal requirement and a platform commitment to protecting all members.
Responsible Gaming
We use account and play data to monitor for signs of problem gambling and to apply limits, restrictions, or self-exclusions requested by members. This processing is essential to meet our responsible gaming obligations to Philippines players.
Platform Improvement
Aggregated and anonymised usage data is analysed to understand how Philippines players navigate the platform, which features are most used, and where the experience can be improved. No individual's data is exposed in this analysis.
Service Communications
We use your contact details to send security alerts, account notices, and policy updates. Promotional messages are only sent where you have opted in, and you may withdraw that consent at any time by contacting support.
Do We Share Your Data With Third Parties?
Sabong does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — your data is not a product. We share data only in the limited circumstances necessary to operate the platform: with payment processors to handle PHP ₱ transactions, with identity verification partners to complete KYC checks required by Philippines regulations, and with legal or regulatory authorities when we are compelled to do so by applicable law. Any third-party service provider that receives your data is contractually required to handle it securely, use it only for the specified purpose, and comply with applicable Philippines data protection obligations. We do not use advertising networks or share browsing or play data with external analytics companies that would use it for profiling or targeted advertising. Where data is transferred to a service provider, we take steps to ensure appropriate safeguards are in place to protect your information during and after that transfer.
Your Rights
What Rights Do Philippines Members Have Over Their Own Data?
Philippines members have a number of rights in relation to the personal data that sabong holds about them. These rights are outlined below and can be exercised by contacting the support team in writing. We will acknowledge your request promptly and respond within the timeframe required by applicable Philippines law.
You have the right to request a copy of the personal data that sabong holds about you at any time. Upon receiving a verified written request from you, we will provide a summary of the personal data in our records, the purposes for which it is being processed, and the categories of any third parties to whom it has been disclosed. Requests are typically fulfilled within 30 days of identity verification, and there is no fee for a first access request within any 12-month period. If your request is complex or involves a large volume of records, we will notify you of any extension to that timeframe. Submitting an access request does not affect any other aspect of your account or service relationship with the platform.
If any personal information we hold about you is incorrect, outdated, or incomplete, you have the right to request that we correct it without undue delay. Common examples include a misspelled name, an outdated mobile number, or an incorrect date of birth recorded during registration. To process a correction, we may ask you to provide supporting documentation to verify the accurate information — this is to protect your account from unauthorised changes by third parties. Once verified, corrections are applied promptly and you will be notified when the update has been completed. If a correction affects any compliance records, such as identity verification status, we will re-run the necessary checks to ensure the updated information meets regulatory requirements.
You may request that we delete your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. However, please note that certain data cannot be deleted while a legal obligation to retain it exists — for example, transaction records and identity verification records that must be kept under Philippines anti-money laundering regulations will be retained for the legally required retention period even after account closure. We will inform you clearly if any part of your deletion request cannot be fulfilled and will explain the legal basis for retention. Data that is not subject to a retention obligation will be deleted or anonymised promptly following a verified request.
Where we process your personal data based on our legitimate interests — such as fraud prevention, platform security, or usage analysis — you have the right to object to that processing if you believe your individual rights and interests outweigh our legitimate grounds. Upon receiving an objection, we will review the processing activity, assess whether your objection is valid in the specific circumstances, and either cease the processing or provide you with a clear explanation of why the processing continues. You also have an unconditional right to object to your data being used for direct marketing purposes, and we will always act on such objections immediately without requiring justification. To exercise your right to object, please contact the support team in writing with a description of the processing activity you are objecting to.
How Long Do We Keep Your Data?
Sabong retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippines law. Account data is retained for the duration of your account's active status and for a defined period following account closure to meet our regulatory and compliance obligations — the specific retention periods applicable to each data category are available on request from the support team. Transaction and financial records are retained for the period mandated by Philippines anti-money laundering regulations, which typically requires retention of at least five years from the date of the last relevant transaction. Support communication records are kept for a reasonable period to allow for follow-up queries and dispute resolution. When a retention period expires and no legal obligation requires continued storage, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
Questions About Your Privacy?
Have a Data Request or Need to Know More Before You Register?
You can visit our FAQ page for quick answers, or create a free sabong account and manage your data preferences directly from your profile at any time.